Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ronardo L

Ronardo L

September 4, 2026

5  out of  5
rating by Ronardo L
"Very professional and excellent customer service."
We responded:
"Ronaldo, thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate you taking the time to share your experience with our team. Providing the kind of service that makes our customers feel well taken care of is so important to us. Thank you for choosing Rachael Kidd State Farm and for supporting our local agency—we’re grateful to have you with us! ❤️"
Profile photo of Deacon Drennan

Deacon Drennan

August 24, 2026

5  out of  5
rating by Deacon Drennan
"I recently graduated college and had a lot of worries as I entered the real world. My parents never really taught me how insurance or any part of growing up worked. In a last resort effort, I called State Farm. I should’ve called them first! A young associate named Lance greeted me warmly and was able to answer all of my questions. He was able to explain to me different coverages and how I could benefit from them. He honestly filled in all of the gaps I had in my knowledge about insurance and made me feel comfortable moving forward. Thank you State Farm and thank you Lance for such a pleasant experience!"
We responded:
"Deacon, reviews like this mean more to our team than you know! Thank you for trusting our office during such an exciting time in your life!

One of the things we care most about is making sure our customers feel like they have someone they can turn to—not just for a policy, but for guidance and answers along the way. We are so proud of Lance for making such a great impression and for representing our agency with the kindness and care we strive for every day.

Congratulations on your college graduation and all that lies ahead! We’re honored to have you as part of our State Farm family and look forward to being here for you through all of life’s next chapters. Thank you again, Deacon, for such a thoughtful review! ❤️
"
Profile photo of Fred Venable

Fred Venable

August 22, 2026

1  out of  5
rating by Fred Venable
"Insurance rate is very high"
We responded:
"Thank you for sharing your feedback. We understand that insurance rates are an important consideration, and we’re sorry to hear that the pricing you received did not meet your expectations.

Our agency is a locally owned small business representing State Farm, and our office does not set or determine insurance rates. Rates are based on a number of factors and are determined by State Farm. What our team *can* do is take the time to review your individual situation, make sure the information used for your quote is accurate, and ensure that all eligible discounts are being applied.

Since you are not currently a customer of our agency, we would appreciate the opportunity to personally review a quote with you. Please feel free to contact our office at **251-653-7218**, and our team will be happy to help.
"
Profile photo of Lindsey S

Lindsey S

August 17, 2026

5  out of  5
rating by Lindsey S
"Awesome, friendly and helpful staff!! Jeremy was so very patient with me and answered all of my questions. He took the time to explore all options and estimates available. He was kind and professional. Jeremy is new the group but knows his insurance and has great customer service skills!!! Thank you Jeremy and Rachael Kidd State Farm!!"
We responded:
"Lindsey, we love seeing this update! ❤️ It means so much to know that you’ve had such great experiences with both Kim and now Jeremy. We’re very lucky to have them both on our team, and we know Jeremy will appreciate your sweet shoutout—especially as one of the newer members of our office!

Thank you for continuing to trust Rachael Kidd State Farm and for taking the time to come back and share another positive experience. Customers like you truly make what we do so rewarding! ⭐😊"
Profile photo of Theresa Richardson

Theresa Richardson

August 11, 2026

5  out of  5
rating by Theresa Richardson
"Kim was so nice and very helpful!!!
She walked me through everything and helped us change insurance and even saved us some money!"
We responded:
"Theresa, thank you so much for the 5-star review! ❤️ We’re so happy Kim made switching your insurance such an easy experience—and saving some money along the way makes it even better! 😊 We’ll be sure to share your kind words with her. Thank you for trusting Rachael Kidd State Farm with your life and auto insurance needs. We’re so glad to have you with us! ⭐
"
Profile photo of Julie Gilley

Julie Gilley

August 10, 2026

5  out of  5
rating by Julie Gilley
"I cannot say enough great things about Jeremy, my State Farm Rep!! He was kind, patient and help me through the process on questions and concerns that I had! I have already been extremely pleased since swapping insurance to Rachael Kidd State Farm..... but Jeremy was the best part of my experience! Thank you for putting up with me! 😂"
We responded:
"Julie, this absolutely made our day! ❤️ Thank you so much for taking the time to share such kind words about Jeremy and your experience with our office. We’re so happy to hear that he was patient, helpful, and made the process easier for you. And trust us — there was nothing to “put up with!” 😂 We’re always here for every question and concern along the way!

We’re so grateful you chose Rachael Kidd State Farm and thrilled to have you as part of our State Farm family. We’ll make sure Jeremy sees your sweet review — we know it’ll make his day too! 😊"
Profile photo of Marvat Moore

Marvat Moore

July 29, 2026

5  out of  5
rating by Marvat Moore
"I dealing with a State Farm for several years, the price are excellent. The staff are wonderful, friendly and caring very professional. explain everything for you very carefully take care of any concern right away I thank everybody for being a wonderful group Insurance"
We responded:
"Thank you so much, Mrs. Moore! We truly appreciate you taking the time to leave your 5-star Google review. It means a lot to our team to know you’ve enjoyed our excellent pricing and the friendly, caring service you’ve received over the years.

We’re especially glad to hear that we were able to explain everything carefully and take care of any concerns right away. Thank you again for trusting us with your needs—our team is grateful to have you as part of our customer family! 🌟"
Profile photo of Bud

Bud

July 23, 2026

5  out of  5
rating by Bud
"Rachel Kidd is a fantastic insurance agent with knowledgeable and friendly staff. This morning I had the pleasure of dealing with Jeremy on an insurance quote for a Motorhome. Jeremy was super responsive to my questions and gave me the information needed within a few seconds."
We responded:
"Thank you so much for your 5-star review! We’re delighted to hear that our team provided you with knowledgeable and friendly service.

We’ll be sure to pass along your kind words to Jeremy—especially regarding how quickly he responded to your questions for your motorhome insurance quote. If you need anything else in the future, we’re always here to help. Thank you so much for your business!"
Profile photo of Robert Wright

Robert Wright

July 21, 2026

5  out of  5
rating by Robert Wright
"Thanks for the help Jeremy. Really made the process simple and smooth."
We responded:
"Thank you so much for your 5-star review! We’re glad you found the process simple and smooth. We’ll be sure to pass along your thanks to Jeremy—especially for helping you get a great price on your vehicle insurance. If you ever need anything else, we’re always here to help!"
Profile photo of SL M

SL M

July 19, 2026

5  out of  5
rating by SL M
"Lance was very helpful and answered all of my questions"
We responded:
"Thank you so much for your kind 5-star review! We’re thrilled to hear that Lance was able to help and answer all of your questions. Your feedback means a lot to our team too! Thanks again!"
Profile photo of Franchesca M

Franchesca M

July 14, 2026

5  out of  5
rating by Franchesca M
"Thanks for answering my questions today Jeremy. Very knowledgeable and friendly. Will recommend"
We responded:
"Hi Franchesca,

Thank you so much for your 5-star review! We really appreciate your feedback, and I’m glad Jeremy was able to help you with your questions. We’re happy to hear you found the price great as well.

We truly appreciate your recommendation—thanks again! 😊"
Profile photo of Dustin Hailstorm

Dustin Hailstorm

July 13, 2026

5  out of  5
rating by Dustin Hailstorm
"Rachael was very friendly and was able to answer questions for more than just insurance related questions to help me out a bunch. I would recommend giving them a call I searched multiple insurance companies and all state was the cheapest and most helpful. Plus they have a ton of options to find something that fits your needs."
We responded:
"Hi Dustin,

Thank you so much for your 5-star review! Our team loves making the process easy, answering your questions, and making sure you feel supported.

We also really appreciate your note about shopping around. We’re proud to offer great coverage options and competitive pricing at State Farm (and we’re happy you found us the best fit!).

Thanks again for recommending us—we’d love to help you again anytime! 😊"
Profile photo of Britt P

Britt P

June 24, 2026

5  out of  5
rating by Britt P
"Ms. Kidd is very nice and personable. I recommend just seeing what her crew can do to save you some money and cover you and your family :-)"
We responded:
"Hi Britt! 😊 Thank you for the 5-star review and for taking the time to share your experience.

We truly appreciate your recommendation. Our team is always willing to review options to make sure your family is covered in the best way for you—and yes, we’ll also look for ways we may be able to help you save money too!

Thanks again—we’re grateful for you! 💛"
Profile photo of Lance Bellamy

Lance Bellamy

June 22, 2026

5  out of  5
rating by Lance Bellamy
"It was a wonderful experience. She was so nice and so understanding and walked me through everything if I could, I would give her 25 stars she was a godsend person."
We responded:
"Thank you so much for the wonderful 5-star review, Lance! We’re truly grateful you took the time to share your experience. Kim will be thrilled to know how much you appreciated her. Your support means the world to us, and we look forward to helping you again anytime! ⭐️⭐️⭐️⭐️⭐️"
Profile photo of rhonda broadus

rhonda broadus

June 18, 2026

5  out of  5
rating by rhonda broadus
"Very nice and keeps me informed!"
We responded:
"Hi Rhonda! Thank you so much for the 5-star review. We’re thrilled to hear you’ve had a great experience—keeping you informed is something we truly value. If you ever need anything, we’re always here!"
Profile photo of James Patterson

James Patterson

June 10, 2026

5  out of  5
rating by James Patterson
"Kim was very helpful and professional in setting up my insurance policy."
We responded:
"Hi Mr. Patterson—thank you so much for the 5-star review! We’re glad to hear you found a great price and that Kim was helpful and professional in setting up your health insurance policy. If you ever need anything else, we’re here to help! We really appreciate your business!"
Profile photo of Dalton Redick

Dalton Redick

May 15, 2026

5  out of  5
rating by Dalton Redick
"She is a great person and representative"
We responded:
"Hi Dalton—thank you so much for the 5-star review! We’re thrilled to hear you had a great experience. Your kind words mean a lot. If there’s ever anything we can do to help, please don’t hesitate to reach out!"
Profile photo of Nyla Evans

Nyla Evans

May 15, 2026

5  out of  5
rating by Nyla Evans
"Kim is an awesome sales Representative, she is the best I’ve ever experienced and is very friendly and helpful . I went from paying a ridiculous amount of insurance to a very reasonable amount for a 21 year old! Kim is awesome and has outstanding customer service skills."
We responded:
"Hi Myla—thank you so much for the amazing 5-star review! We’re thrilled to hear about your experience with Kim. It’s wonderful that she was able to help you go to a much more reasonable rate, and that you felt welcomed and supported throughout the process. We truly appreciate your kind words, and we’re grateful you chose us!"
Profile photo of Rebecca Brouillette

Rebecca Brouillette

April 9, 2026

5  out of  5
rating by Rebecca Brouillette
"Kim was great!"
We responded:
"Hi Rebecca—thank you so much for the 5-star review! We’re so glad you’re happy with your price, and that Kim was great to work with. We truly appreciate you choosing Kim and Rachael Kidd State Farm."
Profile photo of Elizabeth Sheehy

Elizabeth Sheehy

January 28, 2026

5  out of  5
rating by Elizabeth Sheehy
"Spoke with Davenna Rettig, she gave us prompt professional service. Highly recommend this company ♡"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Rachael Kidd’s Team. "
Profile photo of Kimberly Griffin

Kimberly Griffin

January 19, 2026

5  out of  5
rating by Kimberly Griffin
"Davenna @ State Farm"
We responded:
"Hi Kimberly—thank you so much for the 5-star review! We’re glad you felt you received a reasonable price and had a great experience with our team. We truly appreciate your trust in State Farm. We’re here to help anytime you need anything."
Profile photo of Antonio Hinson

Antonio Hinson

January 19, 2026

5  out of  5
rating by Antonio Hinson
"A great experience and easy process work with Kim.!"
We responded:
"Thank you so much for your kind words, Antonio! We're thrilled to hear that you had a great experience and found the process easy working with Kim. We appreciate your support!"
Profile photo of James Oakes

James Oakes

January 3, 2026

5  out of  5
rating by James Oakes
"Pleasant people to do business with. Also decent rates on the products that they provide."
We responded:
"Thank you so much for your kind words, Mr. Oakes! We're thrilled to hear you found our team pleasant to work with and our rates fair. We truly appreciate your support and look forward to serving you again in the future!"
Profile photo of Monica Saul

Monica Saul

December 22, 2025

5  out of  5
rating by Monica Saul
"Kim was amazing! She was quick with her quote and getting the process going! She got us a great deal and made the whole process so much smoother than I could have asked for!"
We responded:
"Thank you, Monica, for your wonderful review! We're so glad to hear that Kim provided you with quick service and made the process smooth and easy. We'll be sure to pass along your kind words to her. We truly appreciate your business and look forward to assisting you again!"
Profile photo of Jane English

Jane English

December 13, 2025

5  out of  5
rating by Jane English
"I got life insurance and Kim was great in helping me"
We responded:
"Thank you, Jane, for your kind review! We're so happy to hear that Kim was able to assist you with your life insurance needs. If you ever have any questions or need further assistance, please don't hesitate to reach out!"