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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Russell Williams

Russell Williams

October 7, 2026

5  out of  5
rating by Russell Williams
"Lance was so helpful and called me quickly with a quote. I'm so happy to be back with State Farm after using another company"
We responded:
"Russell, welcome back to the State Farm family! ❤️ We’re so happy to have you with us again and love hearing that Lance made your experience such a positive one! He truly cares about helping our customers, and we know your kind words will mean so much to him.

Thank you for giving Rachael Kidd State Farm the opportunity to earn your business and help with your home and auto insurance needs. We’re grateful for your trust, your 5-star review, and the chance to be here for you for years to come! ⭐😊"
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Jerilyn Ladnier

October 2, 2026

5  out of  5
rating by Jerilyn Ladnier
"I have been a State Farm customer for over 30 years. I have always received top notch customer service. I recently spoke with Kim who helped me set up a new policy and she was very helpful and knowledgeable. She made the process very easy. This is a great agency and always has been!"
We responded:
"Jerilyn, thank you so much for this incredibly kind review! ❤️ More than 30 years of choosing State Farm is something we don’t take lightly, and we’re so grateful for the trust you’ve placed in us over the years.

We love hearing that Kim took great care of you with your new policy! She is such an important part of our team, and we’ll be sure she sees your sweet words. Knowing you continue to feel well cared for by our agency truly means the world to us. Thank you for your loyalty, your 5 stars, and for allowing Rachael Kidd State Farm to continue serving you! ⭐⭐⭐⭐⭐"
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Jimmy L.

October 1, 2026

5  out of  5
rating by Jimmy L.
"Kim was very helpful in navigating me through difficult processes while providing with answers to any questions I had"
We responded:
"Mr. Jimmy, thank you so much for the wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re so glad Kim was there to help make the process a little easier and be a resource for you along the way. She truly cares about taking care of our customers, and we know your kind words will mean so much to her!

Thank you for choosing Rachael Kidd State Farm and trusting our team with your insurance needs. We’re grateful for the opportunity to serve you and truly appreciate your support of our local agency! ❤️"
Profile photo of Tracy Payne

Tracy Payne

September 28, 2026

5  out of  5
rating by Tracy Payne
"Jeremy Wright was really nice and helpful. He has amazing customer service."
We responded:
"Tracy, thank you so much for the 5-star review and for giving Jeremy such a wonderful shoutout! ⭐⭐⭐⭐⭐ We love hearing when our team makes a positive impression, and we know your kind words will make Jeremy’s day. Taking great care of our customers is at the heart of what we do!

Thank you for choosing Rachael Kidd State Farm and for taking the time to recognize Jeremy. We truly appreciate your trust and support of our local agency! ❤️"
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Willie Miller Jr

September 28, 2026

5  out of  5
rating by Willie Miller Jr
"Mrs. Rachael Kidd help me with everything I needed to know!!!"
We responded:
"Willie, thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re so glad our team was able to help and make sure you had the information you needed. That’s exactly the kind of experience we want every customer to have when they reach out to our office. Thank you for trusting Rachael Kidd State Farm and for taking the time to share such kind words. We truly appreciate you! ❤️
"
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danielle Thomas

September 24, 2026

5  out of  5
rating by danielle Thomas
"The representative was very cordial, helpful, and courteous. I appreciate her explaining the policy."
We responded:
"Danielle, thank you so much for the wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re so happy to hear you had a positive experience with our team and felt well taken care of throughout the process. Taking the time to make sure our customers understand their coverage and feel comfortable with their choices is so important to us.

We truly appreciate you choosing Rachael Kidd State Farm and taking the time to share your experience. Your support of our local agency means more than you know! ❤️
"
Profile photo of Dana George

Dana George

September 17, 2026

5  out of  5
rating by Dana George
"Jeremy was extremely helpful with my insurance request. I was unable to print my home dec. This is needed for my grandson to obtain his driver permit. Jeremy also printed two utility bills that I emailed to him (for same reason). I now have a new black ink cartridge."
We responded:
"Dana, thank you so much for the sweet 5-star review! ❤️ We’re so glad Jeremy was able to help get everything together for your grandson’s permit. Sometimes it’s the little things that can make a big difference, and we always want our customers to know they can reach out when they need a helping hand!

We hope everything goes smoothly with your grandson getting his permit—and we’re glad to hear you’re back in business with a new black ink cartridge! 😊🖨️ Thank you for trusting Jeremy and the Rachael Kidd State Farm team. We truly appreciate you, Dana! ⭐
"
Profile photo of Lisa Damoff

Lisa Damoff

September 16, 2026

5  out of  5
rating by Lisa Damoff
"Jeremy at Racheal Kidd’s Statefarm is the 🐐 goat! Ya’ll need to hit him up if you need help on anything insurance. I’ve called and text with him several times bothering the mess out of him and he is NEVER annoyed or frustrated with me, especially when my kids are screaming in the background. He’s very nice and does his job very well."
We responded:
"Lisa, this review made us smile! 😂❤️ Thank you so much for taking the time to share such kind words about Jeremy! And please know—you are NEVER bothering us! Questions, texts, phone calls, kids in the background and all…that’s real life, and we’re here for it! 😊

We’re so glad Jeremy has been someone you feel comfortable reaching out to and can count on when you need help. We think he’s pretty great too! Thank you for trusting Rachael Kidd State Farm and for supporting our team with such a fun and thoughtful 5-star review. We truly appreciate you, Lisa! ❤️⭐"
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Ronardo L

September 4, 2026

5  out of  5
rating by Ronardo L
"Very professional and excellent customer service."
We responded:
"Ronaldo, thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate you taking the time to share your experience with our team. Providing the kind of service that makes our customers feel well taken care of is so important to us. Thank you for choosing Rachael Kidd State Farm and for supporting our local agency—we’re grateful to have you with us! ❤️"
Profile photo of Deacon Drennan

Deacon Drennan

August 24, 2026

5  out of  5
rating by Deacon Drennan
"I recently graduated college and had a lot of worries as I entered the real world. My parents never really taught me how insurance or any part of growing up worked. In a last resort effort, I called State Farm. I should’ve called them first! A young associate named Lance greeted me warmly and was able to answer all of my questions. He was able to explain to me different coverages and how I could benefit from them. He honestly filled in all of the gaps I had in my knowledge about insurance and made me feel comfortable moving forward. Thank you State Farm and thank you Lance for such a pleasant experience!"
We responded:
"Deacon, reviews like this mean more to our team than you know! Thank you for trusting our office during such an exciting time in your life!

One of the things we care most about is making sure our customers feel like they have someone they can turn to—not just for a policy, but for guidance and answers along the way. We are so proud of Lance for making such a great impression and for representing our agency with the kindness and care we strive for every day.

Congratulations on your college graduation and all that lies ahead! We’re honored to have you as part of our State Farm family and look forward to being here for you through all of life’s next chapters. Thank you again, Deacon, for such a thoughtful review! ❤️
"
Profile photo of Fred Venable

Fred Venable

August 22, 2026

1  out of  5
rating by Fred Venable
"Insurance rate is very high"
We responded:
"Thank you for sharing your feedback. We understand that insurance rates are an important consideration, and we’re sorry to hear that the pricing you received did not meet your expectations.

Our agency is a locally owned small business representing State Farm, and our office does not set or determine insurance rates. Rates are based on a number of factors and are determined by State Farm. What our team *can* do is take the time to review your individual situation, make sure the information used for your quote is accurate, and ensure that all eligible discounts are being applied.

Since you are not currently a customer of our agency, we would appreciate the opportunity to personally review a quote with you. Please feel free to contact our office at **251-653-7218**, and our team will be happy to help.
"
Profile photo of Lindsey S

Lindsey S

August 17, 2026

5  out of  5
rating by Lindsey S
"Awesome, friendly and helpful staff!! Jeremy was so very patient with me and answered all of my questions. He took the time to explore all options and estimates available. He was kind and professional. Jeremy is new the group but knows his insurance and has great customer service skills!!! Thank you Jeremy and Rachael Kidd State Farm!!"
We responded:
"Lindsey, we love seeing this update! ❤️ It means so much to know that you’ve had such great experiences with both Kim and now Jeremy. We’re very lucky to have them both on our team, and we know Jeremy will appreciate your sweet shoutout—especially as one of the newer members of our office!

Thank you for continuing to trust Rachael Kidd State Farm and for taking the time to come back and share another positive experience. Customers like you truly make what we do so rewarding! ⭐😊"
Profile photo of Theresa Richardson

Theresa Richardson

August 11, 2026

5  out of  5
rating by Theresa Richardson
"Kim was so nice and very helpful!!!
She walked me through everything and helped us change insurance and even saved us some money!"
We responded:
"Theresa, thank you so much for the 5-star review! ❤️ We’re so happy Kim made switching your insurance such an easy experience—and saving some money along the way makes it even better! 😊 We’ll be sure to share your kind words with her. Thank you for trusting Rachael Kidd State Farm with your life and auto insurance needs. We’re so glad to have you with us! ⭐
"
Profile photo of Julie Gilley

Julie Gilley

August 10, 2026

5  out of  5
rating by Julie Gilley
"I cannot say enough great things about Jeremy, my State Farm Rep!! He was kind, patient and help me through the process on questions and concerns that I had! I have already been extremely pleased since swapping insurance to Rachael Kidd State Farm..... but Jeremy was the best part of my experience! Thank you for putting up with me! 😂"
We responded:
"Julie, this absolutely made our day! ❤️ Thank you so much for taking the time to share such kind words about Jeremy and your experience with our office. We’re so happy to hear that he was patient, helpful, and made the process easier for you. And trust us — there was nothing to “put up with!” 😂 We’re always here for every question and concern along the way!

We’re so grateful you chose Rachael Kidd State Farm and thrilled to have you as part of our State Farm family. We’ll make sure Jeremy sees your sweet review — we know it’ll make his day too! 😊"
Profile photo of Marvat Moore

Marvat Moore

July 29, 2026

5  out of  5
rating by Marvat Moore
"I dealing with a State Farm for several years, the price are excellent. The staff are wonderful, friendly and caring very professional. explain everything for you very carefully take care of any concern right away I thank everybody for being a wonderful group Insurance"
We responded:
"Thank you so much, Mrs. Moore! We truly appreciate you taking the time to leave your 5-star Google review. It means a lot to our team to know you’ve enjoyed our excellent pricing and the friendly, caring service you’ve received over the years.

We’re especially glad to hear that we were able to explain everything carefully and take care of any concerns right away. Thank you again for trusting us with your needs—our team is grateful to have you as part of our customer family! 🌟"
Profile photo of Bud

Bud

July 23, 2026

5  out of  5
rating by Bud
"Rachel Kidd is a fantastic insurance agent with knowledgeable and friendly staff. This morning I had the pleasure of dealing with Jeremy on an insurance quote for a Motorhome. Jeremy was super responsive to my questions and gave me the information needed within a few seconds."
We responded:
"Thank you so much for your 5-star review! We’re delighted to hear that our team provided you with knowledgeable and friendly service.

We’ll be sure to pass along your kind words to Jeremy—especially regarding how quickly he responded to your questions for your motorhome insurance quote. If you need anything else in the future, we’re always here to help. Thank you so much for your business!"
Profile photo of Robert Wright

Robert Wright

July 21, 2026

5  out of  5
rating by Robert Wright
"Thanks for the help Jeremy. Really made the process simple and smooth."
We responded:
"Thank you so much for your 5-star review! We’re glad you found the process simple and smooth. We’ll be sure to pass along your thanks to Jeremy—especially for helping you get a great price on your vehicle insurance. If you ever need anything else, we’re always here to help!"
Profile photo of SL M

SL M

July 19, 2026

5  out of  5
rating by SL M
"Lance was very helpful and answered all of my questions"
We responded:
"Thank you so much for your kind 5-star review! We’re thrilled to hear that Lance was able to help and answer all of your questions. Your feedback means a lot to our team too! Thanks again!"
Profile photo of Franchesca M

Franchesca M

July 14, 2026

5  out of  5
rating by Franchesca M
"Thanks for answering my questions today Jeremy. Very knowledgeable and friendly. Will recommend"
We responded:
"Hi Franchesca,

Thank you so much for your 5-star review! We really appreciate your feedback, and I’m glad Jeremy was able to help you with your questions. We’re happy to hear you found the price great as well.

We truly appreciate your recommendation—thanks again! 😊"
Profile photo of Dustin Hailstorm

Dustin Hailstorm

July 13, 2026

5  out of  5
rating by Dustin Hailstorm
"Rachael was very friendly and was able to answer questions for more than just insurance related questions to help me out a bunch. I would recommend giving them a call I searched multiple insurance companies and all state was the cheapest and most helpful. Plus they have a ton of options to find something that fits your needs."
We responded:
"Hi Dustin,

Thank you so much for your 5-star review! Our team loves making the process easy, answering your questions, and making sure you feel supported.

We also really appreciate your note about shopping around. We’re proud to offer great coverage options and competitive pricing at State Farm (and we’re happy you found us the best fit!).

Thanks again for recommending us—we’d love to help you again anytime! 😊"
Profile photo of Britt P

Britt P

June 24, 2026

5  out of  5
rating by Britt P
"Ms. Kidd is very nice and personable. I recommend just seeing what her crew can do to save you some money and cover you and your family :-)"
We responded:
"Hi Britt! 😊 Thank you for the 5-star review and for taking the time to share your experience.

We truly appreciate your recommendation. Our team is always willing to review options to make sure your family is covered in the best way for you—and yes, we’ll also look for ways we may be able to help you save money too!

Thanks again—we’re grateful for you! 💛"
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Lance Bellamy

June 22, 2026

5  out of  5
rating by Lance Bellamy
"It was a wonderful experience. She was so nice and so understanding and walked me through everything if I could, I would give her 25 stars she was a godsend person."
We responded:
"Thank you so much for the wonderful 5-star review, Lance! We’re truly grateful you took the time to share your experience. Kim will be thrilled to know how much you appreciated her. Your support means the world to us, and we look forward to helping you again anytime! ⭐️⭐️⭐️⭐️⭐️"
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rhonda broadus

June 18, 2026

5  out of  5
rating by rhonda broadus
"Very nice and keeps me informed!"
We responded:
"Hi Rhonda! Thank you so much for the 5-star review. We’re thrilled to hear you’ve had a great experience—keeping you informed is something we truly value. If you ever need anything, we’re always here!"
Profile photo of James Patterson

James Patterson

June 10, 2026

5  out of  5
rating by James Patterson
"Kim was very helpful and professional in setting up my insurance policy."
We responded:
"Hi Mr. Patterson—thank you so much for the 5-star review! We’re glad to hear you found a great price and that Kim was helpful and professional in setting up your health insurance policy. If you ever need anything else, we’re here to help! We really appreciate your business!"
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Dalton Redick

May 15, 2026

5  out of  5
rating by Dalton Redick
"She is a great person and representative"
We responded:
"Hi Dalton—thank you so much for the 5-star review! We’re thrilled to hear you had a great experience. Your kind words mean a lot. If there’s ever anything we can do to help, please don’t hesitate to reach out!"