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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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joan Sanders

February 18, 2025

5  out of  5
rating by joan Sanders
"Sarah, was extremely helpful in a frustrating time. Homeowners insurance needed to be resent and she took care of it in a matter of minutes. I’m so grateful that the situation was resolved so quickly."
We responded:
"Thank you for taking the time to share your experience! We're so glad to hear that Sarah was able to help you swiftly during a challenging situation. It's great to know that she could resolve your homeowner's insurance issue in just a matter of minutes. Your appreciation for her assistance speaks volumes, and we’ll be sure to pass along your kind words!"
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Casey Yates

February 6, 2025

5  out of  5
rating by Casey Yates
"My State Farm agent was so very helpful to getting my vehicles covered in a timely professional manner and I’m so pleased with her assistance. Thank u Sarah Brooks!!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Sarah provided you with such helpful and professional service in getting your vehicles covered. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If you need any further assistance, don't hesitate to reach out. Safe driving!"
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Melissa Bowyer

January 30, 2025

5  out of  5
rating by Melissa Bowyer
"Rachael had been my agent for years, always offering the best price with the best service. I had my first accident this month 2025 requiring a trip to the shop for repairs. Filing my claim online was super easy, they contacted me the next day to schedule to drop my car off and told me I could pick any repair shop I wanted, I had a $0 deductible, my rental car was covered, etc. Everything went so smoothly throughout the initial process with State Farm. I did have 1 "hick up" when it came to getting the rental car - Enterprise was sold out everywhere in Mobile County EXCEPT 1 location, which had very limited supply. Advance Collision of Semmes took my car in and repaired it in a timely manner. They kept me updated throughout the process and were pleasant to deal with. Everything was handled electronically through email between state farm and the repair shop so I didn't have to do much. I'm very pleased."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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haywardkelsey

January 27, 2025

5  out of  5
rating by haywardkelsey
"I recently switched mine and my husband’s home, boat and auto insurance to State Farm and saved so much money! Hannah made the process so easy for the switch to be made. We also both signed up for life insurance policies through Hannah as well. Call Hannah for all of your insurance needs and if you want to save money!"
We responded:
"That's awesome! It's great to hear that you and your husband were able to save money by switching to State Farm and that Hannah made the process so smooth. It’s always reassuring to have someone knowledgeable guiding you through insurance decisions. Plus, securing life insurance is a smart move for peace of mind. Thanks for sharing your positive experience—I'm sure it will encourage others to reach out to Hannah for their insurance needs!"
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L H

January 27, 2025

5  out of  5
rating by L H
"Great customer service! Marissa makes the process so easy. Give her a call."
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Marissa provided you with great customer service and made the process easy for you. Your recommendation means a lot, and we appreciate you taking the time to share your experience. If you need anything else, don’t hesitate to reach out!"
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Barbara K Davis

December 28, 2024

5  out of  5
rating by Barbara K Davis
"Sarah did a great job helping me with my auto policy"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kristin Phillis

November 27, 2024

5  out of  5
rating by Kristin Phillis
"Great place to meet all your insurance needs! Super nice people and easy to work with. I had the pleasure of working with Sarah and she went above and beyond to get me a not just good but GREAT hospital indemnity policy. Coming from someone with complex medical problems, having this policy in my back pocket, just in case, puts me at ease. While we were at it, Sarah also walked me through the steps to set up a life insurance policy for myself! I would 100% recommend this firm 100 times over. 6 stars!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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emma clawson

November 26, 2024

5  out of  5
rating by emma clawson
"What an amazing agent I had. Sarah helped me and my partner purchase insurance with ease and great communication. we really appreciate the time and dedication she has put into her work. Really happy with everything."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Gwen White

October 25, 2024

5  out of  5
rating by Gwen White
"Thank you Sara for being so helpful and answering all our questions about our policies! 🤗"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Sara was able to assist you and answer all your questions about your policies. Your satisfaction is our top priority, and we’re here to help whenever you need us. If you have any more questions in the future, don’t hesitate to reach out! 🤗✨"
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Susan Malone

October 22, 2024

5  out of  5
rating by Susan Malone
"Sarah was a huge help. Needed verification for a car rental and she helped ease my anxiety. Rachel needs to keep her around for sure 😊"
We responded:
"Thank you for your feedback! I'm so glad to hear that Sarah was able to help you! It's always great to have someone who can ease your concerns. I'll make sure to pass along your feedback—Sarah definitely deserves recognition for her support! 😊"
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Liz

October 15, 2024

5  out of  5
rating by Liz
"This is a great insurance company. They are always friendly and helpful. Kaitlyn was very patient recently when I had to add a vehicle and make other changes to my policy. Thanks for all your help!!!"
We responded:
"Thank you for sharing your positive experience! It’s wonderful to hear that Kaitlyn provided you with such excellent service while she assisted you with auto insurance. If you have any other feedback or need further assistance, feel free to reach out. We're here to help! Thank you for being our customer!"
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Yvonne Hicks

October 2, 2024

5  out of  5
rating by Yvonne Hicks
"Very satisfied as a customer. I highly recommend this office they are very professional, helpful and polite."
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our office. We strive to provide a professional and helpful environment for our customers, and we're thrilled that you found our team to be polite and accommodating. Your recommendation means a lot to us. If there's anything else we can do for you, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future!"
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Jim Brown

September 27, 2024

5  out of  5
rating by Jim Brown
"Marissa made our switch to State Farm as simple and easy as it could be. Great service and great price for our auto insurance! I’d give her 6 Stars if that was an option!"
We responded:
"Thank you for your outstanding 5-star review! We're thrilled to hear that Marissa provided you with exceptional service and made your switch to State Farm simple and easy. We appreciate your kind words and your trust in us. We wish there was a 6-star option! Haha! We are truly grateful for your feedback. If there's anything else we can do for you or if you have any further questions, please don't hesitate to reach out. Thank you again for choosing us and for your wonderful review!"
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trazell parnell

September 27, 2024

5  out of  5
rating by trazell parnell
"Best insurance agency that I’ve ever had. They make you feel at home when you come for business"
We responded:
"Thank you for your 5-star review! We're thrilled to hear that we have been the best insurance agency you've ever had. Making our customers feel at home and comfortable is one of our top priorities, and we're glad to know that we've succeeded in doing so during your visits. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your kind words and for choosing us as your insurance agency!"
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Amanda Lee

September 26, 2024

5  out of  5
rating by Amanda Lee
"Kaitlyn Worley is the best! She’s very through and helpful. ❤️❤️"
We responded:
"I'm so glad to hear that you think highly of Kaitlyn Worley! And I'm so glad she was able to help! If you need any further assistance or have any more questions, feel free to let me know! Thank you so much for sharing your experience with us!"
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David Nemecek

September 26, 2024

5  out of  5
rating by David Nemecek
"Every detail handled ease."
We responded:
"Thank you for your 5-star review! We are thrilled to hear that we were able to handle every detail with ease for you. Providing a seamless experience is our top priority, and we're glad we could meet your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for your kind words and support!"
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Tasha Blackburn

September 26, 2024

5  out of  5
rating by Tasha Blackburn
"Amazing service quick and gave me a great price thank you"
We responded:
"Thank you for your glowing 5-star review! We're delighted to hear that you found our service amazing and that we were able to provide you with a quick and great price. It's our pleasure to serve you, and we appreciate your kind words. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Thank you for choosing us!"
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Randy Worley

September 26, 2024

5  out of  5
rating by Randy Worley
"Kaitlyn is the best at what she does. Saved me so much money"
We responded:
"Thank you so much for your fantastic 5-star review! We're thrilled to hear that Kaitlyn has exceeded your expectations and was able to save you a considerable amount of money. We strive to provide exceptional service and deliver cost-effective solutions to our customers. Your kind words are truly appreciated and will be shared with Kaitlyn. If there's anything else we can do to assist you in the future, please don't hesitate to let us know. Thank you again for choosing us!"
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Katherine Worley

September 25, 2024

5  out of  5
rating by Katherine Worley
"They have an awesome team. Kaitlyn Worley knows her job."
We responded:
"Thank you for your 5-star review! We're thrilled to hear that our team has impressed you and that Kaitlyn Worley has been knowledgeable and proficient in her role. We take pride in having an awesome team that strives to provide exceptional service. Your kind words will be shared with Kaitlyn and the rest of our team. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for your support and feedback!"
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Sarah Brooks

September 25, 2024

5  out of  5
rating by Sarah Brooks
"I love this place! They are amazing and knowledgeable!"
We responded:
"Thank you, Sarah, for the 5-star review! We are so glad that you love our agency! If we can ever help in any way, please let us know! "
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Sandy Sanford

August 16, 2024

5  out of  5
rating by Sandy Sanford
"Got right on with what we needed and executed in a quick fashion!"
We responded:
"That's fantastic to hear! It's great when things get done efficiently. It really makes a difference to have a team that knows how to move quickly and effectively. If there's anything else you need, just let me know! Thank you for your feedback and 5 star review!"
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Casey Masters

August 15, 2024

5  out of  5
rating by Casey Masters
"This place is awesome! Stop by and speak to Kaitlyn Worley. She’s a great asset to this 5 star team!"
We responded:
"Thank you so much for your wonderful recommendation! It's great to hear that you had an awesome experience at our agency! Kaitlyn is such a valuable team member and a big part of our team, as one of our Team Leaders. I'm sure others will appreciate your suggestion to stop by and speak to her too! Thank you again for your feedback and the 5 star review!! It means so much to us!!"
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Brandon Woods

August 15, 2024

5  out of  5
rating by Brandon Woods
"Excellent staff! Shoutout Alexis & Kaitlyn! Alexis quoted me on a better deal AND more perks than my previous insurance provider! I can call anytime and get direct customer service which is a plus 👌"
We responded:
"Thank you for your feedback! I'm glad to hear that you had such a positive experience with Alexis and Kaitlyn! If you have any more questions or need further assistance, feel free to let me know! Thank you so much for trusting us with your insurance needs! "
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Tracy Halligan

July 11, 2024

5  out of  5
rating by Tracy Halligan
"Have been with Rachael Kidd - State Farm for a while now...they have never once let me down on anything I have needed. Customer service is AMAZING!!! Staff is always pleasant and more than ready to help me with my needs and concerns. HIGHLY recommend!!!"
We responded:
"Thank you so much for sharing your positive experience! It means so much to us! It's great to hear that our customer service has been amazing! I am so glad that my staff has always been pleasant and ready to help. Your recommendation is highly valued! If there's anything else I can help you with, please let me know. Whether it is auto insurance, home insurance or life insurance - we are always here to help!"
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Jay Lewis

May 8, 2024

5  out of  5
rating by Jay Lewis
"Sarah was fantastic to deal with! Professional and punctual every step of the way. She was so good with my homeowners insurance, I got her to switch my auto insurance while we were at it."
We responded:
"Thank you for your feedback! It's great to hear that Sarah provided exceptional service throughout the process. It's also convenient that she was able to assist you with both your homeowner's insurance and auto insurance. I am so glad to hear that she was able to help you with both! If you have any more questions or need further assistance, feel free to let me know! Thanks again taking the time to give us a review!"