
State Farm® Insurance Agent Rachael Kidd
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Charlotte
July 31, 2025
"Rachael and her staff are the absolute best! Everyone is always friendly, exceptionally helpful, caring, and understanding to their customers needs. I highly recommend Rachael Kidd State Farm!"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
tracy wright
July 31, 2025
"Always out standing serve and attention to detail. Love this group."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Ashlyn Van Heerden
July 17, 2025
"Rachel Kidd and her staff are friendly and professional. They have helped ensure that my family is well covered which provides peace of mind and eases my stress level! They genuinely live up to the slogan "Like a good neighbor, State Farm is there""
"Thank you so much for the wonderful review, Ashlyn! 😊 We're so happy to hear that we have made you feel supported, and that we relived some stress! 🏡✨ Being "Like a good neighbor" is what we strive for every day! Your kind words mean the world to us — thanks for trusting us to help keep your family covered! 💙"
Jackie Chandler
July 16, 2025
"Hannah was the most friendly caring person I have had the pleasure of taking with she helped with all my questions with my auto insurance and if you need insurance call her at R Kidd Ins"
"Thank you so much for your wonderful feedback, Jackie! 😊 We're delighted that Hannah made your experience so positive and took great care of all your auto insurance questions. 🚗💬 We’ll be sure to pass along your praise to her! We truly appreciate you recommending her and the R Kidd Insurance team. If you ever need anything else, just give us a call — we’re always happy to help! "
Prudy Howell
July 1, 2025
"I love going by the office monthly. They are very friendly and kind. If I have any questions they give me an answer. LIKE A GOOD NEIGHBOR, STATE FARM IS THERE!"
"Hi Prudy! Thank you so much for your wonderful review. You made our day! We're thrilled to hear that you enjoy stopping by the office and that our team is friendly and helpful. We hope to always be your good neighbor! Looking forward to seeing you again next month! 😊🏡"
SHANDA NELSON
June 6, 2025
"I love them all"
"Thank you so much for your kind words, Shanda! We're thrilled to hear that you love our team. Your support means a lot to us, and we're always here to help with your insurance needs. If you ever have any questions or need assistance, don't hesitate to reach out!"
Joyce Thompson
May 29, 2025
"Katlyn"
"Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with Kaitlyn. She is a valuable member of our team, and her dedication to providing exceptional service truly shines through. Your opinion truly matters to us and encourages us so much! We look forward to serving you again soon! "
Becky Drago
May 29, 2025
"Prompt attention - prompt service by Davenna Rettig. I’m so glad that I switched to State Farm! Good job!"
"Thank you so much for your fantastic review, Becky! We’re thrilled to hear that you received prompt attention and service from Davenna! It’s wonderful to know that you’re happy with your decision to switch to State Farm. We’re here to provide you with the best service possible, and we appreciate your kind words. If you need anything else, don’t hesitate to reach out!"
Jayo Stanley
May 8, 2025
"Excellent service very professional and great customer service"
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our State Farm agency team. Your satisfaction is our top priority, and we look forward to serving you again soon! 😊"
Eric Lamy
May 6, 2025
"Super helpful!!! Sarah helped me every step of the way!"
"Thank you so much for your wonderful review! 🌟 We're thrilled to hear that Sarah was able to assist you with your insurance needs and make your experience a positive one. We always strive to provide exceptional service. If you have any more questions or need further assistance, feel free to reach out! 😊"
pyglet56
April 29, 2025
"Rachael Kidd went above and beyond in helping me with my insurance. Thank you so to Rachael and everyone in her office for consistently providing outstanding, friendly service!"
"Your kind words just made our day!! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you so much for being our customer, and we really appreciate your feedback! "
Kelvin Lang
April 28, 2025
"Good customer service"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Your support means a lot to us, and we look forward to serving you again soon! If there is anything else we can do to help, please let us know!"
Melissa Hooper
April 25, 2025
"Everyone at State Farm is very professional and friendly. Last time I called I talked to Kaitlyn and she was so kind and helpful on helping me decide what kind of coverage I needed."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. I will make sure Kaitlyn knows of your kind words! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Debbie Doherty
April 25, 2025
"State Farm is always willing to assist me and answer any questions that I may have. I was having difficulties setting up an appointment to have my front windshield replaced and called my agent to ask for help. Within minutes Kaitlyn and the Rachel Kidd team had everything scheduled. I couldn't ask for better satisfaction."
"Thank you so much for your 5-star review! We're so glad to hear that Kaitlyn and our State Farm agency team were able to assist you with your windshield replacement appointment. It's our goal to provide prompt and helpful service, and your kind words mean a lot to us. If you ever need anything else or have more questions, don't hesitate to reach out. We're always here to help!"
Tina Cousins
April 24, 2025
"I texted a roadside claim in and I received a prompt call from Kaitlyn at Rachael Kidd's office letting me know that all was taken care of and I could pick up my check or have it mailed. That's what I call diligent and prompt service. Thank you Kaitlyn for being courteous as well."
"Thank you for your fantastic 5-star review! We're delighted to hear that Kaitlyn provided you with prompt and diligent service for your roadside claim. It's always our goal to ensure our customers feel taken care of, and your feedback truly brightens our day! If you need anything else or have more questions in the future, please don’t hesitate to reach out. We’re here to help!"
Lynn Clark
April 24, 2025
"Kaitlyn answered all my questions and was very patient!"
"Thank you for your wonderful 5-star review! We're so glad to hear that Kaitlyn was able to answer all your questions and provide you with the patience you needed. Our team is dedicated to ensuring you have a great experience, and your feedback means so much to us. If you have any more questions or need assistance in the future, please feel free to reach out anytime!"
Jerri Lipscomb
April 10, 2025
"Heaven was so helpful in helping me reduce my insurance premium."
"Thank you so much for your kind words! We're thrilled to hear that Heaven was able to assist you in reducing your insurance premium. Providing great service and helping our clients save money is our top priority. If you need any further assistance or have questions in the future, please don't hesitate to reach out!"
Alan Martin
April 10, 2025
"Great service great people to deal with and love them !!!!"
"Thank you so much for the updated 5-star review! We're thrilled to hear that you had such a positive experience with our team. Your kind words truly motivate us to continue providing excellent service. We appreciate your support and love having you as a part of our community! If you need anything in the future, don’t hesitate to reach out. 💖 "
Jachin Chapman
April 7, 2025
"All the staff members are super nice and friendly. Heaven is so sweet. They are super helpful and will help you through any questions or concerns you have"
"Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our staff, especially Heaven. Our team is dedicated to providing friendly and helpful service, and it's great to know that we could assist you with your questions and concerns. We appreciate your support and look forward to serving you again in the future!"
joan Sanders
February 18, 2025
"Sarah, was extremely helpful in a frustrating time. Homeowners insurance needed to be resent and she took care of it in a matter of minutes. I’m so grateful that the situation was resolved so quickly."
"Thank you for taking the time to share your experience! We're so glad to hear that Sarah was able to help you swiftly during a challenging situation. It's great to know that she could resolve your homeowner's insurance issue in just a matter of minutes. Your appreciation for her assistance speaks volumes, and we’ll be sure to pass along your kind words!"
Casey Yates
February 6, 2025
"My State Farm agent was so very helpful to getting my vehicles covered in a timely professional manner and I’m so pleased with her assistance. Thank u Sarah Brooks!!"
"Thank you so much for your wonderful review! We're thrilled to hear that Sarah provided you with such helpful and professional service in getting your vehicles covered. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If you need any further assistance, don't hesitate to reach out. Safe driving!"
Melissa Bowyer
January 30, 2025
"Rachael had been my agent for years, always offering the best price with the best service. I had my first accident this month 2025 requiring a trip to the shop for repairs. Filing my claim online was super easy, they contacted me the next day to schedule to drop my car off and told me I could pick any repair shop I wanted, I had a $0 deductible, my rental car was covered, etc. Everything went so smoothly throughout the initial process with State Farm. I did have 1 "hick up" when it came to getting the rental car - Enterprise was sold out everywhere in Mobile County EXCEPT 1 location, which had very limited supply. Advance Collision of Semmes took my car in and repaired it in a timely manner. They kept me updated throughout the process and were pleasant to deal with. Everything was handled electronically through email between state farm and the repair shop so I didn't have to do much. I'm very pleased."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
haywardkelsey
January 27, 2025
"I recently switched mine and my husband’s home, boat and auto insurance to State Farm and saved so much money! Hannah made the process so easy for the switch to be made. We also both signed up for life insurance policies through Hannah as well. Call Hannah for all of your insurance needs and if you want to save money!"
"That's awesome! It's great to hear that you and your husband were able to save money by switching to State Farm and that Hannah made the process so smooth. It’s always reassuring to have someone knowledgeable guiding you through insurance decisions. Plus, securing life insurance is a smart move for peace of mind. Thanks for sharing your positive experience—I'm sure it will encourage others to reach out to Hannah for their insurance needs!"
L H
January 27, 2025
"Great customer service! Marissa makes the process so easy. Give her a call."
"Thank you so much for your wonderful review! We're delighted to hear that Marissa provided you with great customer service and made the process easy for you. Your recommendation means a lot, and we appreciate you taking the time to share your experience. If you need anything else, don’t hesitate to reach out!"
Barbara K Davis
December 28, 2024
"Sarah did a great job helping me with my auto policy"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"