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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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james rettig

September 30, 2025

5  out of  5
rating by james rettig
"Great people to work with for insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Amy deLlacer

September 24, 2025

5  out of  5
rating by Amy deLlacer
"Davenna was professional, knowledgeable, and patient when answering my questions. She made the entire insurance process stress-free and went the extra mile to ensure I had the right coverage. I truly appreciate her customer service and highly recommend her to anyone looking for a reliable State Farm agent."
We responded:
"Hi Amy! 🌟 Thank you so much for your kind words! We're thrilled to hear that Davenna made the insurance process stress-free and provided the excellent service you deserve. 😊 Your recommendation of our State Farm agency means the world to us! If you ever need anything else, we're here for you. 🙌🚗🏡"
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Jackie Chandler

September 22, 2025

5  out of  5
rating by Jackie Chandler
"Hannah was the most friendly caring person I have had the pleasure of taking with she helped with all my questions with my auto insurance and if you need insurance call her at R Kidd Ins and Kim is a very sweet and nice person as well"
We responded:
"Thank you so much for updating your wonderful feedback, Jackie! 😊 We're thrilled to hear that Hannah continued to provide friendly and caring service while helping with all your auto insurance questions. 🚗💬 Kim also sends her thanks for your kind words! We truly appreciate you recommending both Hannah and Kim, as well as the entire R Kidd Insurance team. If you ever need anything else, just give us a call — we’re always happy to help!"
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Jenny H.

September 12, 2025

5  out of  5
rating by Jenny H.
"Rachael Kidd and her staff are very professional. Kim was very friendly and ready to help when needed. I would highly recommend Rachael Kidd State Farm to everyone!"
We responded:
"Thank you so much for your amazing 5-star Google review! 🌟 We’re delighted to hear that we provided you with professional and friendly service. It's what we strive for every time! 😊 Your kind words mean so much to Kim, and your recommendation means a lot to all of us at the Rachael Kidd State Farm agency!!🙌 Thanks again for your trust and support – we’re always here for you! 💖✨"
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Teresa Pittman

September 10, 2025

5  out of  5
rating by Teresa Pittman
"Kaitlyn is friendly, knowledgeable, and makes you feel appreciated."
We responded:
"Thank you so much for your wonderful 5-star Google review! 🌟 We truly appreciate you taking the time to share your experience with our State Farm agency. Kaitlyn is delighted to hear that her friendly and knowledgeable approach made you feel appreciated – that’s exactly what we strive for! 😊 Your kind words mean a lot to us! Thanks again for your support and trust! 💖✨"
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Brandi Draime

September 5, 2025

5  out of  5
rating by Brandi Draime
"Kaitlyn is always so friendly and helpful!"
We responded:
"Thank you so much for your fantastic 5-star Google review! 🌟 We’re so happy to hear that Kaitlyn is always friendly and helpful – she truly loves making sure you have the best experience possible! 😊 Your support means the world to our State Farm agency and motivates us to keep delivering great service every day. 🙌 Thanks again for trusting us! 💖✨"
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A J Hofer

August 19, 2025

5  out of  5
rating by A J Hofer
"Let me tell yall … we had some issues with our mortgage company and they tried to put us on forced insurance (makes your mortgage go up $500) and within a weeks time this office made it right. Their hard work and dedication to our area is unmatched by any other insurance company in mobile. I will always have my insurance through Rachel Kidd. They treat you like family !"
We responded:
"Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We're thrilled to hear that we were able to quickly resolve the forced insurance issue with your mortgage company and provide you with the care you deserve. My customer service team is the best, and treating our clients like family is at the heart of everything we do! Your kind words truly mean the world to us. ❤️ We look forward to continuing to serve you and your insurance needs for years to come! 🙌😊"
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Charlotte

July 31, 2025

5  out of  5
rating by Charlotte
"Rachael and her staff are the absolute best! Everyone is always friendly, exceptionally helpful, caring, and understanding to their customers needs. I highly recommend Rachael Kidd State Farm!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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tracy wright

July 31, 2025

5  out of  5
rating by tracy wright
"Always out standing serve and attention to detail. Love this group."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Ashlyn Van Heerden

July 17, 2025

5  out of  5
rating by Ashlyn Van Heerden
"Rachel Kidd and her staff are friendly and professional. They have helped ensure that my family is well covered which provides peace of mind and eases my stress level! They genuinely live up to the slogan "Like a good neighbor, State Farm is there""
We responded:
"Thank you so much for the wonderful review, Ashlyn! 😊 We're so happy to hear that we have made you feel supported, and that we relived some stress! 🏡✨ Being "Like a good neighbor" is what we strive for every day! Your kind words mean the world to us — thanks for trusting us to help keep your family covered! 💙"
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Prudy Howell

July 1, 2025

5  out of  5
rating by Prudy Howell
"I love going by the office monthly. They are very friendly and kind. If I have any questions they give me an answer. LIKE A GOOD NEIGHBOR, STATE FARM IS THERE!"
We responded:
"Hi Prudy! Thank you so much for your wonderful review. You made our day! We're thrilled to hear that you enjoy stopping by the office and that our team is friendly and helpful. We hope to always be your good neighbor! Looking forward to seeing you again next month! 😊🏡"
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SHANDA NELSON

June 6, 2025

5  out of  5
rating by SHANDA NELSON
"I love them all"
We responded:
"Thank you so much for your kind words, Shanda! We're thrilled to hear that you love our team. Your support means a lot to us, and we're always here to help with your insurance needs. If you ever have any questions or need assistance, don't hesitate to reach out!"
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Joyce Thompson

May 29, 2025

5  out of  5
rating by Joyce Thompson
"Katlyn"
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with Kaitlyn. She is a valuable member of our team, and her dedication to providing exceptional service truly shines through. Your opinion truly matters to us and encourages us so much! We look forward to serving you again soon! "
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Becky Drago

May 29, 2025

5  out of  5
rating by Becky Drago
"Prompt attention - prompt service by Davenna Rettig. I’m so glad that I switched to State Farm! Good job!"
We responded:
"Thank you so much for your fantastic review, Becky! We’re thrilled to hear that you received prompt attention and service from Davenna! It’s wonderful to know that you’re happy with your decision to switch to State Farm. We’re here to provide you with the best service possible, and we appreciate your kind words. If you need anything else, don’t hesitate to reach out!"
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Jayo Stanley

May 8, 2025

5  out of  5
rating by Jayo Stanley
"Excellent service very professional and great customer service"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our State Farm agency team. Your satisfaction is our top priority, and we look forward to serving you again soon! 😊"
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Eric Lamy

May 6, 2025

5  out of  5
rating by Eric Lamy
"Super helpful!!! Sarah helped me every step of the way!"
We responded:
"Thank you so much for your wonderful review! 🌟 We're thrilled to hear that Sarah was able to assist you with your insurance needs and make your experience a positive one. We always strive to provide exceptional service. If you have any more questions or need further assistance, feel free to reach out! 😊"
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pyglet56

April 29, 2025

5  out of  5
rating by pyglet56
"Rachael Kidd went above and beyond in helping me with my insurance. Thank you so to Rachael and everyone in her office for consistently providing outstanding, friendly service!"
We responded:
"Your kind words just made our day!! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you so much for being our customer, and we really appreciate your feedback! "
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Kelvin Lang

April 28, 2025

5  out of  5
rating by Kelvin Lang
"Good customer service"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Your support means a lot to us, and we look forward to serving you again soon! If there is anything else we can do to help, please let us know!"
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Melissa Hooper

April 25, 2025

5  out of  5
rating by Melissa Hooper
"Everyone at State Farm is very professional and friendly. Last time I called I talked to Kaitlyn and she was so kind and helpful on helping me decide what kind of coverage I needed."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. I will make sure Kaitlyn knows of your kind words! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Debbie Doherty

April 25, 2025

5  out of  5
rating by Debbie Doherty
"State Farm is always willing to assist me and answer any questions that I may have. I was having difficulties setting up an appointment to have my front windshield replaced and called my agent to ask for help. Within minutes Kaitlyn and the Rachel Kidd team had everything scheduled. I couldn't ask for better satisfaction."
We responded:
"Thank you so much for your 5-star review! We're so glad to hear that Kaitlyn and our State Farm agency team were able to assist you with your windshield replacement appointment. It's our goal to provide prompt and helpful service, and your kind words mean a lot to us. If you ever need anything else or have more questions, don't hesitate to reach out. We're always here to help!"
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Tina Cousins

April 24, 2025

5  out of  5
rating by Tina Cousins
"I texted a roadside claim in and I received a prompt call from Kaitlyn at Rachael Kidd's office letting me know that all was taken care of and I could pick up my check or have it mailed. That's what I call diligent and prompt service. Thank you Kaitlyn for being courteous as well."
We responded:
"Thank you for your fantastic 5-star review! We're delighted to hear that Kaitlyn provided you with prompt and diligent service for your roadside claim. It's always our goal to ensure our customers feel taken care of, and your feedback truly brightens our day! If you need anything else or have more questions in the future, please don’t hesitate to reach out. We’re here to help!"
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Lynn Clark

April 24, 2025

5  out of  5
rating by Lynn Clark
"Kaitlyn answered all my questions and was very patient!"
We responded:
"Thank you for your wonderful 5-star review! We're so glad to hear that Kaitlyn was able to answer all your questions and provide you with the patience you needed. Our team is dedicated to ensuring you have a great experience, and your feedback means so much to us. If you have any more questions or need assistance in the future, please feel free to reach out anytime!"
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Jerri Lipscomb

April 10, 2025

5  out of  5
rating by Jerri Lipscomb
"Heaven was so helpful in helping me reduce my insurance premium."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Heaven was able to assist you in reducing your insurance premium. Providing great service and helping our clients save money is our top priority. If you need any further assistance or have questions in the future, please don't hesitate to reach out!"
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Alan Martin

April 10, 2025

5  out of  5
rating by Alan Martin
"Great service great people to deal with and love them !!!!"
We responded:
"Thank you so much for the updated 5-star review! We're thrilled to hear that you had such a positive experience with our team. Your kind words truly motivate us to continue providing excellent service. We appreciate your support and love having you as a part of our community! If you need anything in the future, don’t hesitate to reach out. 💖 "
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Jachin Chapman

April 7, 2025

5  out of  5
rating by Jachin Chapman
"All the staff members are super nice and friendly. Heaven is so sweet. They are super helpful and will help you through any questions or concerns you have"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our staff, especially Heaven. Our team is dedicated to providing friendly and helpful service, and it's great to know that we could assist you with your questions and concerns. We appreciate your support and look forward to serving you again in the future!"